Terms and Conditions
These Terms and Conditions were last modified on June 14, 2023.
Hello! Thank you for using PLUTU!
These terms and conditions ("Terms of Use") aim to define the rules to be followed for accessing and using the Platform of Plutu Servicos Financeiros e Tecnologia Ltda., a private legal entity, registered under CNPJ n° 46.655.089/0001-25, headquartered at Av. Brigadeiro Luiz Antonio, 2696, Suite 202, Jardim Paulista, zipcode 01402-000, São Paulo/SP, without prejudice to the application of current legislation.
By using Plutu, you automatically agree to these terms of use, taking full responsibility for all acts carried out by you on our Platform or related services. If you do not agree with any of the terms and conditions set forth below, you should not use our services. These Terms of Use also include the Privacy and Data Security Policy of Plutu ("Privacy Policy"). By using the Plutu platform, you also agree to the terms described in our Privacy Policy.
If you have any questions, want to give us feedback about Plutu, or need to address any matter related to these Terms of Use, please contact us via email at contato@plutu.com.br.
1. WHAT IS PLUTU?
Services. Plutu is a company that offers a complete solution for animal health and well-being. We collect vital and behavioral data from the animal during our in-person appointments and through the application, providing information, recommendations, and health and well-being alerts. In order to further enhance the experience of our customers, we also offer teleorientation and telemedicine services for veterinarians, products and services related to general veterinary health, and monitoring devices for pets within our application.
2. HOW DO I ACCESS PLUTU?
Access. To access Plutu and use all its features, you need to download our application from an app store and register your pet on the platform.
Suspension. We at Plutu reserve the right to suspend or cancel your access to the application at any time in case of suspected fraud, obtaining benefits or advantages unlawfully, or non-compliance with any conditions stipulated in these Terms of Use, the Privacy Policy, or applicable legislation. In these cases, no compensation will be due to you, and Plutu may take any necessary actions to pursue and safeguard its interests.
Age of Use. To use the Plutu Platform and contract our products and services, you must be at least 18 (eighteen) years old. If you are younger, you can use Plutu under the supervision of your parents or legal guardians, provided they have read and expressly agreed to these Terms of Use.
3. HOW ARE PAYMENTS MADE ON PLUTU?
Payment. The user must acquire products and services for their pet(s) from Plutu, according to the prices set on the platform and other company sales channels, to enjoy access to data and features related to animal health and well-being. Additionally, the user can subscribe to add-ons that include remote teleconsultation, veterinary care plans, pet monitoring devices, etc. These add-ons will be charged separately, through payment by credit card or PIX.
Tax Collection. If any tax is applicable, the user is responsible for its collection. In case of eventual collection by the application, it explicitly states that it will be included in the price charged for its products and services.
Promotional Code. If Plutu creates a promotional code (e.g., discount coupon), it must be used legally for the intended purpose and specific audience or user, following all its conditions. The promotional code may be canceled if it is found to have been transferred, sold, or used with error, fraud, illegality, or violation of the respective code's conditions.
4. WHAT ARE PLUTU'S RIGHTS OVER THE APPLICATION?
Our Rights. All rights related to Plutu and its features are the exclusive property of Plutu, including its texts, images, layouts, software, codes, databases, graphics, articles, photographs, and other content produced directly or indirectly by Plutu ("Plutu Content"). The content of Plutu is protected by copyright and intellectual property law. It is prohibited to use, copy, reproduce, modify, translate, publish, transmit, distribute, perform, upload, display, license, sell, or exploit and reverse engineer Plutu's content for any purpose without the prior and express consent of Plutu. Any unauthorized use of Plutu Content will be considered a violation of copyright and intellectual property rights.
5. INTELLECTUAL PROPERTY RIGHTS OVER THE SOFTWARE AND MATERIALS PROVIDED
Intellectual Property. For us at Plutu, the quality of the materials provided to the user is of utmost importance. Their creation is the result of much work and dedication from our developers. Therefore, we reaffirm that Plutu guarantees that all rights, title, and interest (including, but not limited to, copyright, trademarks, and other intellectual property rights) over the service provided by us will remain under the ownership of PLUTU.
Non-Acquisition of Rights. The user will not acquire any ownership rights over Plutu's services and content.
Content Download. It is prohibited for the user to download our content with the intention of storing it in a database to offer to a third party other than the user themselves. It is also prohibited for the content provided by us to be used to create a database or a service that may compete in any way with our business.
6. COMPLAINTS ABOUT COPYRIGHT INFRINGEMENT
Infringement of Rights. Allegations of copyright infringement of any content available on Plutu should be sent via email to contato@plutu.com.br.
7. USER AND PLUTU RESPONSIBILITIES
Responsibility for Use. You are solely responsible for the use of the Plutu platform and must comply with the rules of these Terms of Use, as well as the applicable legislation to Plutu.
Liability for Possible Damages. Plutu, its controller, affiliates, partners, or employees will not, under any circumstances, be held liable for direct or indirect damages resulting from, or related to, access, use, or inability to access or use Plutu.
Non-Liability. Given the inherent characteristics of the internet environment, Plutu is not responsible for interruptions or suspensions of connection, incomplete or failed computer transmissions, as well as any technical failures of any kind, including, but not limited to, electronic malfunction of any network, hardware, or software. The unavailability of access to the internet or Plutu, as well as any incorrect or incomplete information about Plutu and any human, technical, or other type of failure in the processing of Plutu information, will not be considered Plutu's responsibility. Plutu is exempt from any liability arising from such events and/or acts.
Maintenance. It is your sole responsibility to keep your device environment (computer, cell phone, tablet, among others) secure, using available tools such as antivirus, firewall, and others, to contribute to the prevention of electronic risks.
External Links. Plutu may contain links to third-party websites and applications, as well as integrated technologies. This does not imply in any way that Plutu endorses, verifies, guarantees, or has any connection with the owners of these sites or applications, and it is not responsible for their content, accuracy, policies, practices, or opinions. Plutu recommends that you read the terms of use and privacy policies of each third-party website or service you visit or use.
8. WHAT ELSE DO I NEED TO KNOW ABOUT THESE TERMS OF USE?
Changes. To enhance your experience, Plutu is constantly being updated. For this reason, these Terms of Use may be changed at any time to reflect the adjustments made. However, whenever any modifications occur, you will be notified in advance by the email address provided by you at the time of registration or by a prominent notice in the application. If you do not agree with the new Terms of Use, you can reject them, but unfortunately, this means you will no longer be able to access and use the products and services offered by Plutu. If you use Plutu in any way after the alteration of these Terms of Use, it means you agree to all modifications.
Conflict between Provisions. In case of conflict between these terms and the modifying terms, the later terms will prevail with regard to that conflict.
Law and Venue. These Terms of Use are governed by the laws of the Federative Republic of Brazil. Any doubts and situations not foreseen in these Terms of Use will be initially resolved by Plutu and, if they persist, must be resolved by the Forum of the District of São Paulo/SP, to the exclusion of any other, no matter how privileged it may be or become.
Questions. If you have any questions, comments, or suggestions, please contact us through the email contato@plutu.com.br.
Privacy Policy
1. PRELIMINARY INFORMATION
This Privacy and Data Security Policy was last modified on June 14, 2023.
This application is maintained and operated by PLUTU SERVICOS FINANCEIROS E TECNOLOGIA LTDA., a private legal entity, registered under CNPJ n° 46.655.089/0001-25, headquartered at Av. Brigadeiro Luiz Antonio, 2696, Suite 202, Jardim Paulista, zipcode: 01402-000, São Paulo/SP.
This Privacy and Data Security Policy (“Privacy Policy”) is an integral and indispensable part of the Terms and Conditions of Use applicable to the services offered by Plutu Financial and Technology Services Ltd. (“Terms of Use”), and it establishes the treatment of personal data provided or collected from users when browsing, accessing, and/or using our Platform, accessible through the website www.plutu.com.br.
The purpose of this policy is to inform you of how your personal data will be collected, processed, stored, shared, and protected. If you have any questions or want to exercise your rights described in this Privacy Policy related to your personal data that Plutu holds, you can contact our Data Protection Officer via email: contato@plutu.com.br.
2. PRIVACY AND SECURITY
We collect and use personal data of our users. By doing so, we act as the CONTROLLER of this data and are subject to the provisions of Federal Law No. 13,709/2018 (General Data Protection Law - LGPD). We take care of the protection of your personal data, and for this reason, we provide this privacy policy, which contains important information about:
> Who should use our application;
> What data we collect and what we do with it;
> Your rights regarding your personal data; and
> How to contact us.
a. Target audience:
Our application should only be used by individuals over eighteen years of age. Therefore, children and teenagers should not use it without the express authorization of their legal representatives.
b. Data provided by the user:
We collect the following data and information expressly provided by you, the user, when using our application:
i. Personal data, such as full name, date of birth, CPF (tax identification number), and RG (identity card).
ii. Contact data, such as cell phone number, email, and residential address.
iii. Data related to your pet, such as vaccination records, photo, pet's name, breed and coat, age, species, sex, neutering status, size, and veterinary data.
The collection of this data occurs when you register on our Platform to access the available features, which include teleorientation and telemedicine for veterinarians, products and services related to general veterinary health, and pet monitoring devices. We also collect this information when you contact us to request assistance or technical support, make a request, ask a question, or file a complaint.
c. The data provided by our users is collected for the following purposes:
Facilitate contact between Plutu and its users for the purpose of clarifying doubts or billing.
d. Personal data obtained in other ways:
In some cases, we automatically collect certain types of data that the user does not expressly provide to us, whether when you visit our website, application, or in occasional email exchanges. Automated technologies may include the use of web server logs to collect IP addresses, device or browser data, and "cookies". Additionally, we may collect geolocation data in order to offer our users services that make sense to them within a certain radius. To carry out this operation, we take into account the preferences and personal characteristics provided by the user in our application. The data that we capture without the user's express input are collected for the purposes of complying with legal requirements for application records, monitoring and personalizing the user's experience.
e. Sensitive data:
We will not collect sensitive data from our users, as defined in articles 11 and following of the Personal Data Protection Law. This means that we will not collect data about racial or ethnic origin, religious beliefs, political opinions, union membership, or membership in religious, philosophical, or political organizations, health or sexual life data, or genetic or biometric data when linked to a natural person.
f. Cookies:
Cookies are small text files automatically downloaded to your device when you access and browse our website or application. They serve mainly to identify devices, activities, and user preferences.
The information collected through these cookies is used to improve and personalize the user experience, record user preferences, choices, and contacts, as well as to offer personalized content. Cookies do not allow any files or information to be extracted from the user's hard drive, and it is not possible to access personal information that has not been provided by the user or how the user uses the resources of our application. The user can oppose the registration of cookies by the website. Simply disable this option in your browser settings. More information on how to do this in some of the main browsers used today can be accessed from the following links:
- Internet Explorer:
https://support.microsoft.com/pt-br/help/17442/windows-internet-explorer-delete-manage-cookies
- Safari:
https://support.apple.com/pt-br/guide/safari/sfri11471/mac
- Google Chrome:
https://support.google.com/chrome/answer/95647?hl=pt-BR&hlrm=pt
- Mozilla Firefox:
https://support.mozilla.org/pt-BR/kb/ative-e-desative-os-cookies-que-os-sites-usam
Disabling cookies, however, may affect the availability of some tools and functionalities of the website, compromising its proper and expected functioning. Another possible consequence is the removal of user preferences that may have been saved, affecting their experience.
g. Pixels:
Pixels are code fragments installed on websites or in the body of an email, with the purpose of tracking user activities and interactions with such content. This information allows the identification of access patterns and optimization of marketing targeting.
h. Heat map analysis:
These consist of non-individualized analysis of user interactions with the Platform, in relation to clicks, mouse and keyboard behavior. The data obtained and extracted from this monitoring are used for analyzing the user's experience on the Platform and implementing navigation improvements by Plutu.
i. Google Analytics e Adwords:
We may also use a tool called Google Analytics to collect navigation information through our Platform. Google Analytics collects data such as how users visit the Platform, which pages they visit, and when they visit such pages, as well as other websites that users have accessed before accessing the Platform. We use the information we obtain from Google Analytics solely to improve the Platform and the services offered to our users. Google Analytics only collects the IP address assigned to you on the date you visit the Platform, instead of your name or other identification information. While Google Analytics places a permanent cookie in your web browser to identify you as a unique user the next time you visit the Platform, the cookie cannot be used by anyone other than Google. The use and sharing of information collected by Google Analytics about your visits to the Platform are subject to the terms of use and privacy policy of Google Analytics. You can prevent Google Analytics from identifying you when you return to the Platform by disabling cookies in your browser.
j. Collection of data not expressly provided:
Occasionally, other types of data not expressly provided in this Privacy Policy may be collected, provided they are provided with the user's consent or that the collection is allowed based on another legal basis provided by law. In any case, the collection of data and the processing activities arising from it will be informed to users of the website or application.
k. Sharing of personal data with third parties:
In certain cases, Plutu may share user data with third parties. By agreeing to this Privacy Policy, the user is aware of and agrees to grant access and/or share their data with Plutu and selected third parties, as outlined below: i. Plutu employees and members of the administration who, due to the provision of services, need to have access to user data; ii. Business partners, advertisers, and suppliers who may have access to data obtained through the Platform in accordance with the terms of this Policy, so that such partner can select the appropriate audience for their ads and offers. Such business partners will only have access to data disclosed in an aggregated and unidentifiable form, so that no business partner will have access to personal information of Platform users or be able to identify any Platform user individually; iii. Agents or service providers who need to perform tasks on our behalf. The agents will not have any right to use the data they have access to beyond what is necessary to assist us in the proper, effective, and efficient operation of the Platform and its functionalities; iv. Any other third parties to whom we are required to share information due to legal and regulatory obligations or whose disclosure of information is necessary or advisable for the proper, effective, and efficient operation of the Platform and its functionalities.
In any case, the sharing of personal data will comply with all applicable laws and rules, always seeking to ensure the security of our users' data, observing the technical standards employed in the market.
3. DATA STORAGE TIME ON OUR SERVERS
The personal data collected by the website and application are stored and used for a period of time that corresponds to what is necessary to achieve the purposes listed in this document and that takes into account the rights of its owners, the rights of the application controller, and the applicable legal or regulatory provisions. Once the storage periods for personal data have expired, they are removed from our databases or anonymized, except in cases where storage is possible or necessary due to legal or regulatory requirements.
4. LEGAL BASIS FOR DATA PROCESSING
Each operation of processing personal data must have a legal basis, which is a justification that allows it, as provided for in the General Data Protection Law. Our legal basis for data processing is based on (i) the necessity of data processing by Plutu for the execution of contracts between Plutu and the User, (ii) the eventual compliance with legal and regulatory obligations, (iii) the regular exercise of rights in judicial, administrative, or arbitration proceedings, and (iv) our legitimate interests (to the extent permitted by applicable law).
More information about the legal bases we use for specific personal data processing operations can be obtained from our contact channels, as provided at the end of this Policy.
5. USER RIGHTS
Users of the website and application have the following rights, granted by the Personal Data Protection Law:
i. confirmation of the existence of processing;
ii. access to data;
iii. correction of incomplete, inaccurate, or outdated data;
iv. anonymization, blocking, or elimination of unnecessary, excessive, or data processed in violation of the law;
v. portability of data to another service provider or product, upon express request, in accordance with the regulations of the national authority, subject to trade and industrial secrets;
vi. elimination of personal data processed with the consent of the data subject, except in cases provided for by law;
vii. information from public and private entities with which the controller has shared data;
viii. information about the possibility of not providing consent and about the consequences of refusal;
ix. revocation of consent.
It is important to note that, under the GDPL, there is no right to delete data processed on legal grounds other than consent unless the data is unnecessary, excessive, or processed in violation of the law.
6. HOW THE DATA SUBJECT CAN EXERCISE THEIR RIGHTS
To ensure that the user who intends to exercise their rights is indeed the data subject of the personal data in question, we may request documents or other information that may help in their correct identification, in order to protect our rights and the rights of third parties. However, this will only be done if absolutely necessary, and the requester will receive all related information.
7. SECURITY MEASURES IN THE PROCESSING OF PERSONAL DATA
We employ technical and organizational measures to protect personal data from unauthorized access and situations of destruction, loss, misplacement, or alteration of such data. The measures we use take into account the nature of the data, the context, and the purpose of the processing, the risks that a potential violation would pose to the rights and freedoms of the user, and the standards currently used in the market by similar companies. While we take every possible step to prevent security incidents, it is possible that a problem could occur solely due to a third party - such as in the case of hacker or cracker attacks or, still, in the case of the user's exclusive fault, which occurs, for example, when the user transfers their data to a third party. Thus, while we are generally responsible for the personal data we process, we disclaim liability in the event of an exceptional situation like these, over which we have no control. In any case, in the event of any security incident that could generate significant risk or damage to any of our users, we will inform the affected parties and the National Data Protection Authority about the incident, in accordance with the provisions of the General Data Protection Law.
8. COMPLAINT TO A CONTROL AUTHORITY
Without prejudice to any other administrative or judicial remedy, data subjects who feel harmed in any way can submit a complaint to the National Data Protection Authority.
9. CHANGES TO THIS PRIVACY POLICY
This version of the Privacy Policy was last updated on June 14, 2023. We reserve the right to modify these rules at any time, especially to adapt them to any changes made to our application, whether by providing new features, removing or modifying existing ones. Whenever a modification occurs, our users will be notified of the change.
10. HOW TO CONTACT US
To clarify any doubts about this Privacy Policy or about the personal data we process, contact our Data Protection Officer via email: contato@plutu.com.br
